Chat Archive

•  admin said

  Dear all, the live chat is now open. You can start to ask your questions. Véronique Delvigne will start to answer you in 15 minutes.

•  amanda said

  hi dr. veronique, what is the position of lancome skincare on the market?

•  V Delvigne said

  Lancôme is the worldwide leader in the selective market, and N°1 in skincare AntiAging

•  amanda said

  WHen does the Research Division's reconstrcuted skin know-how date from?

•  V Delvigne said

  our Research Laboratoires have a huge experience on cells cultures and on reconstructed tissus - we have started to work on this fabulous subject 30 years ago, and specially on reconstructed skin more than 20 years ago.

•  Serean said

  a) Why is it called reconstruction skin (anti-wrinkle product)?

•  V Delvigne said

  in labs condition, and from human skin, we are able to reconstruct human skin, in the full thickness including epidermal and dermal layers. the human skin is able to produce the same keys components, such as collagnes, hyaluronic acid or elastin, at the same place in the skin

•  Melati MWW said

  What were the challenges in conducting the research on reconstructed skin? - i.e. unavailability of human skin for research / strains on methods...

•  V Delvigne said

  the human reconstructed skin is a very useful mehtods for the cosmetics fields to understand the biological mechanisms, it is a tools for knowledge, and also a system to select active ingredients. it has also medical applications such as for burned patients.

•  abby said

  Renergie Refill is said to target woman age 35 & above, what about woman that younger? Does it work the same way also?

•  V Delvigne said

  usually, wrinkles starts to appear around 35 to 40 years old. but according to the life style, if you are a smooker, ...wrinkles can also appear earlier. so, over your age, the most important point is to observe your skin - if you note fine lines, or wrinkles, you should start to use an efficient anti wrinkles skincare treatment such as RENERGIE REFILL

•  haizan said

  3. How does Refill Technology works?

•  V Delvigne said

  This is a unique combination of a plant Extract rich in galactomannan, stimulating collagen and hyaluronic acid synthesis AND an exclusive di-peptide created by our Research labs, having two-fold action, slowing down the degradation of elastin through an anti-elastase action and promoting pro-elastin synthesis.

•  Melati MWW said

  What if women younger than 35 use Renergie Refill? Will that be a preventive measure for the younger women? Or will it be too concentrated for younger skin?

•  V Delvigne said

  if you are under 35 yo but having wrinkles, RENERGIE REFILL is fine for you. the best way to prevent wrinkles is to protect your face from UV radiations, the worst ennemi for your skin, and to have a well balanced life style.

•  mstyle said

  Would Renergie Refill work for all women? Why wouldn't it for some?

•  V Delvigne said

  Lancome skincare products are created to suit all women, all skin type, even sensitive skin. to find your routine of products, start to observe your skin to identify the key signs and ask you on your keys concerns. don't hesitate to visit our point of sales where you can meet our beauty adversiers who will help you

•  Melati MWW said

  Renergie Refill does not have SPF protection. Is it okay to use Renergie Refill with a UV protection product? Which one to use first?

•  V Delvigne said

  RENERGIE REFILL cream provides you a daily antiUV protection with a SPF 15. If you plan to have sun bath, please add a specific sun product, and re apply it frequently.

•  sookoon said

  Can man use Renergie Refill?

•  V Delvigne said

  LANCOME has created a specific skincare routine for men in which you will find a original fluid called AGE FIGHT, available on the LANCOME counter in your department store -

•  Melati MWW said

  Is the procuct suitable for all skin types?

•  V Delvigne said

  all the LANCOME skin care products suit for all skin types even sensitive skin.

•  Melati MWW said

  How soon can the effects be visible?

•  V Delvigne said

  immediatly after application, the skin is smoother and soofter - after 4 weeks, the wrinkles are significantly reduced, less visible, and your face is younger

•  abby said

  Refill technology is designed to reactivate skin's natural anti-wrinkle filling power, does it work good on correcting the existing wrinkle?

•  V Delvigne said

  RENERGIE REFILL has been created to correct, visibly reduce the existing wrinkles, and to prevent the formation of new ones

•  min said

  Why have you created a routine? wouldnt a cream is sufficient enough?

•  V Delvigne said

  specially for Asian ladies, it is important to satisfy the different steeps of their routine by creating a full range of skincare.

•  min said

  I heard about the exceptional result. But do you think the blast phenomena of cosmetic surgeries wont effect the 'need' of the products in the market

•  V Delvigne said

  cometics routine provides a complementary Beauty strategy with cosmetics medical approach or plastic surgery to satisfy all women's needs.

•  admin said

  the live chat will finish in 15 minutes, thanks.

•  mstyle said

  Skin is so complex and varies from individual to individual. Are tests done on different types of skin? eg. wrinkles, oily, dry, pigmented?

•  V Delvigne said

  according to each family of products, we are developping adapted clinical studies, adapted on the skin specificites such as levels of wrinkles, brown spots, dehydration levels, ..., adapted on skin types. Our products are also tested on Asian skins.

•  sookoon said

  Please choose one of your favourite for the Renergie Skincare Products.

•  V Delvigne said

  in our labs, we are created our products with a huge attention - so it is very important in a biological point of view to use the full range of products AND to KEEP using them for few months...if you wish to observe the best results on your skin -

•  haizan said

  This formula is safe for sensitive skin. Can you speak to the ingridients to do this?

•  V Delvigne said

  thanks to our knowhow on formulation, we have build a unique expertise to create very efficient skincareproducts being also safe for all skin types even for sensitives skin. we conduct also specific clinical studies to demonstrate the safety of our products

•  wati said

  if we stop using the product, how soon the wrinkles will come back.

•  V Delvigne said

  it depends for how long you treat your skin before!. if you take care of your face daily, and month after month, and suddenly you stop for one month to apply skincare products, ...you will observe again your key signs of ageing appear day after day. So please, never stop using your beauty routine. for your own Beauty...

•  admin said

  The chat is now closed. Thank you for your interest in the brand. As the chat has a huge success and we received several questions, Véronique Delvigne could not answer to all of them. If you want her to answer you, please give us your e-mail address and we will answer in few days.